Critical
The system is completely down; work has stopped and there's a risk of data loss.
Target first response30 min
WhatsApp: +90 850 346 55 49 · info@netsystem.com.tr
Submit a service request, and our expert team will log it, prioritize it and follow it through to resolution. From system faults to how-to questions, from installation to new development requests — all your requests go through one channel.
You choose your request's priority; our team verifies it based on impact and queues it accordingly.
The system is completely down; work has stopped and there's a risk of data loss.
A key function isn't working; work has slowed but continues.
Partial issue; work can continue with a workaround.
Question, suggestion, minor change or information request.
These are target first-response times during business hours. Under enterprise support agreements, response times are set by contract.
From submission to closure, you always know where your request stands.
Whether it arrives via the form, WhatsApp or email, your request is logged with a reference number.
Our team reviews the request, confirms its priority based on impact and assigns it to the right specialist.
The issue is resolved via a secure remote connection or, if needed, on-site — and you're kept informed throughout.
The fix is confirmed with you and the request is closed; if a permanent measure is needed, it's documented.
Open a request
Logged with a reference number and assigned to a specialist.
+90 850 346 55 49
Fast support — share screenshots and videos.
info@netsystem.com.tr
For detailed requests and file attachments.
When needed, our specialist starts a secure remote session; if an issue can't be resolved remotely, we schedule on-site support.
It depends on the priority level you choose. During business hours, our first-response target is 30 minutes for critical requests, 2 hours for high priority, the same business day for normal requests and 2 business days for low priority. Under enterprise support agreements, response times are set by contract.
When your request is created, you receive a reference number starting with NS. Your specialist keeps you updated throughout, and quoting this number in WhatsApp and email messages lets us pull up your request right away.
Requests submitted outside business hours are handled on the morning of the next business day. If you need after-hours emergency support, ask us about our enterprise support agreements that cover it.
A remote connection is established only with your consent, using a one-time code that you share. You can end the session at any time, and our specialist only performs tasks within the scope of your request.
We schedule on-site support for hardware, network and installation work that can't be resolved remotely. Message us on WhatsApp for details on scope and terms.
Keep your software up and running with priority response times, scheduled system maintenance and on-site support.